FAQs
SHOPPING HELP
Frequently asked questions
Clear answers before and after your order.
How do I find a product?
Use the search at the top of the page with a product name, brand or device model. You can also browse by category.
How can I check compatibility?
Check the model name and specifications on the product page. If you are unsure, send the product link and your device model to Hertz on WhatsApp before ordering.
How do I know if an item is available?
The product page shows availability. Out-of-stock items cannot be added to the cart. Contact us to ask about a specific item.
What are the delivery cost and times?
Review the shipping options and costs available for your address at checkout. Ask Hertz about the expected delivery time or coverage before confirming your order.
Which payment methods can I use?
Available payment methods appear at checkout. Choose your method and review the final total before placing the order.
How do I track my order?
Open Track order and enter the order number and the email used at checkout. The number is in your order confirmation email.
What if an item is incorrect or damaged?
Contact Hertz with the order number, a description of the problem and photos of the item and packaging where possible. The team can explain the next step and the terms that apply to your order.
Who can leave a review?
Reviews are available to logged-in customers who purchased the product. Reviews are checked before publication to keep them useful and free from spam.
Need a hand choosing?
Send the product name or a photo of your device and ask our team about compatibility.